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Robert

Staff Roles

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Owner (Bender, Sam)
- Community Owners

Development Manager (graphical) (Jimmy)
- Tasked with all graphical and modeling needs

Development Manager (programming) (Maurice)
- Tasked with all programming needs
- Cyberworks

Gameplay Manager (Dismayed)
- Tasked with In Game Rules / Game Changes

General Manager (Andy)
- Manager Liason

Operations Manager (Robert)
- Tasked with Staff, community and faction bound.

Project Relations Manager (Leppy)
- Tasked with community relations with members and 3rd party relations.

Head Developer (Danny)
- Forums
- Map/Xcam

 

Developers

-Developing the server in the server in their speciality area.

 

Head Administrator
Head Admins run the Admin team, there is a limit to 3 of them, 1 EU, 1 NA and 1 from any time zone. This is so the 3 of them can make decisions together and if a vote is made then there will not be a tie. This is also so that there should be one available most of the time. Head Admins are responsible for the training and hiring of new Admins and Moderators. They are also the ones to deal with any reports against a staff member, be it support or admin team member

Senior Administrator
Senior Administrators are more experienced in their jobs and are tasked with helping to train new Admins and Moderators. They usually have more knowledge of common cases so are the best people to go to first for help. An Admin is promoted to Senior Admin once they have been an Admin for an extended period of time and have proven themselves. 

Administrator
The Role of an Administrator is to ensure the members of the community are following the rules of the server. They deal with player reports, ban appeals and more complex support cases. They are also tasked with helping to run community events.

Moderator
Moderators are essentially a trial staff member, they are to assist Admins and Senior Admins in their jobs. Moderators have limited powers on the forums and teamspeak and can help with disputes between players. Once a moderator has deemed himself/ herself as being a good staff member they will be promoted to Administrator.



Support Supervisors 
Support Supervisors are in charge of the support team, there is a limit to 2 of them. They work together to run the support team by training, hiring and managing the support team.

 

Senior Support
Senior Support Members are more experienced members of the support team, their job is to move the applications that have been processed and ensure that the ones that have been accepted have been done so correctly. They also assist in the training of new support team members.

Support Team Member
Support Team Members are the first line of support within the community. They are also the first person a new member will see when the join the community too. The Support Team Member’s job is to welcome new community members in by doing an induction once their application has been accepted. They are also responsible for conducting teamspeak support and the processing of applications.

 

Trial Support Team Member
Trial Support Team Members new support team members and have similar responsibilities to Support Team Members.
 

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